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Case Study: Healthcare

Client

A global Fortune 100 healthcare company.

Goal

Provide efficient e-commerce website and fulfillment for field sales and contract representatives for their marketing collateral

Opportunity

The field sales and contract representatives of this major healthcare company were not receiving their marketing materials in a timely fashion and were affected by lost orders and slow
shipping. This global company needed a partner that could implement an efficient ordering system to deliver their marketing collateral on time.

 

Solution

iD Commerce + Logistics partnered with this Fortune 100 healthcare company to provide their field sales and contract representatives with an efficient ordering and fulfillment system for their marketing collateral.

E-STORE

iD implemented an easy to use website for the sales and contract representatives of this healthcare company. Representatives could instantly view their current inventory, product descriptions, product images, order materials, and track shipments – all from the website. The application also allowed for branded mini-websites, from which clients could directly request samples and materials.

Fulfillment

iD offered centralized fulfillment services so orders could easily be tracked by the company’s representatives. Orders were sent in real-time from the website to iD for fulfillment where they were processed and the corresponding collateral was picked and shipped. These shipments consisted of product samples, bulk shipments, and kits. Orders were shipped in some cases to the representatives and in other cases, directly to their potential clients as well.

 

Results

  • 15% Reduction in freight costs.
  • Over 1,000 shipments delivered per month.
  • Decreased turnaround times.
  • Increased field sales and contract representative productivity.

The dedication to service and efficient distribution system has made it possible to maintain an award-winning relationship with this health care company for more than four years.

 

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