Transforming Direct Response Operations One Infomercial at a Time

direct-response

All successful infomercials have two things in common; great products and great offers. Successful companies utilizing DRTV & DRRadio to sell their products also know they need a great outsourcing partner so they can focus their energy on growing their customer base.

iD has been providing commerce solutions for the Direct Response industry for the last two decades. The key to our success is in our ability to provide complete operational flexibility & scalability to ensure that our Direct Response clients have the marketing capability and operational visibility to optimize each DR campaign.

Solutions

iD has developed specific solutions for the Direct Response industry that manage all operations through a single integrated platform designed to provide real time marketing intelligence. Our Direct Response solutions are made up of the following areas:

COMMERCE TECHNOLOGY MANAGEMENT

  • Ecommerce Website Management
  • Order Management
  • Customer Relationship Management
  • Merchandising / Marketing Management
  • Integration Management

FULFILLMENT MANAGEMENT

  • Receiving Management
  • Inventory Management
  • Product Fulfillment
  • Returns / Refurbishment Management
  • Transportation & Logistics

CUSTOMER MANAGEMENT

  • Customer / Sales Support
  • Cross / Up Sales Support
  • Multi-Channel Support
  • (Email / Chat / Mobile)
  • Retention / Loyalty Support
  • Back Office / Data Entry Support

results

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