Our Approach

We believe Fulfillment comes from far more than shipping and distributing.

As a premier business process outsourcer, our approach revolves involves specializing in product fulfillment, promotional fulfillment and enterprise solutions.

As a trusted partner for Fortune 500 companies, government agencies and other leading organizations, we offer a broad solution suite designed to execute each aspect of your business and effectively integrate all operational channels for maximum return and efficiency.

iD has implemented industry-leading automation technology to provide our clients the most flexible and efficient fulfillment solutions available. Our 240,000 square-foot Chicago facility distribution center features 24-hour video surveillance, 20,000 square foot mezzanine, 10,000 rack locations, 1,200 skid location secured storage and an on-site detached mail unit (DMU).

iD hosts close to 50 million annual shipments and mailings, over 100 million items shipped annually and end to end services, from product receipt to freight and shipment management.


The iD Difference

  • Partner with People
  • Partnership Approach
  • Businesses don’t Partner, People Do.
  • iD has been known and recognized in the BPO industry for creating unique partnerships with each of our clients that are fully focused on developing value creation in a transparent and proactive environment.
  • Cultural Compatibility
  • Transparency
  • Accountability
  • Proactive Management
  • Providing Efficient Enterprise Solutions
  • Solutions Approach
  • We are only as Good as Our Solutions.
  • iD develops personalized solutions for each one of our clients that are based on delivering specific value based results that impact and transform their operations.
  • Personalized Solutions
  • Value-Based Results
  • Operational Efficiency
  • Operational Flexibility
  • Operational Cost Savings
  • Optimize Your Business Model
  • Performance Approach
  • We Stand by the Performance we Deliver.
  • iD’s Customer First Performance Model is centered on delivering value for our clients that moves beyond industry operational standards and ensures we are exceeding your customer’s expectations.
  • Right Training
  • Right Leadership
  • Right Performance
  • Right Motivation
  • Right Toolset
  • Delivering Results
  • Investment Approach
  • We Guarantee the Services we Deliver.
  • iD works with each of our clients to develop a cost model that ensures our clients maintain a cost advantage while guaranteeing a return on investment.
  • Competitive Advantage
  • Shared Risk
  • Return on Investment